Wireless Project Coordinator
Key Performance Objectives
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- Scheduling, where possible, the closest relevant installation team or subcontractor
- Ensuring the orders has been managed efficiently within the SLA or customer request planned window
- Chasing departments/person concerned for updates on work orders
- Managing of aged tasks ensuring timely closure and updating all orders appropriately
- Tracking and monitoring installation teams, reporting absences and skills deficiencies.
- Working with the installation teams and subcontractors to ensure the SLA is going to be met and work load is manageable
- Reporting any skills, resource deficiencies, discipline issues/general feedback concerning the Vulatel teams or subcontractors to the relevant managers
- Reporting any scheduling issues or call progression problems to relevant parties
- Instigating escalations procedures as appropriate
- Escalating customer complaint/escalations through the relevant processes
- Keeping the customer up to date with any changes/delays and are happy with the service
- Report writing and presentations to respective clients and management team
- Capturing of quotations and loading of DACs
- Achieving the maximum personal KPI and assisting the team in achieving set targets
- Establish working relationships with internal and external clients to identify and define project requirements, scope and objectives
- Assisting the Managers in all assigned activities, typically this shall include assistance with, and co-ordination of, design, procurement, cost engineering, planning, build-out, commissioning, and closeout
- Monitor project compliance with contract documents and defined scope of work
- Escalate/Communicates issues/risks/barriers to upper management
- Communicate status of milestones and forecasting completion
- Disseminate information from a variety of sources
- Ensure needs (internal and external) are met as the project evolves
- Recognize when to report and escalate issues to management
- Obtain detailed quotes from vendors
- Process, and track purchase orders
- Update Project Tracker (and other available trackers) with notes received, and milestones met
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Qualification
- Matric
- A tertiary qualification is advantageous
Job Requirements
- At least 2 -3 years’ experience in a resource coordinator function within the IT/telecommunications industry
- Exposure to working in a national function with multiple regions is advantageous
- Previous administrative experience preferred
Behavioural Competencies
- Professional appearance and courteous manner
- Good communication skills
- Task orientated and time management skills
- Excellent customer service and problem-solving skills
- Exceptional interpersonal and written and verbal communication skills
- The ability to work well under deadlines and to multitask