Operations Manager
Key Responsibilities
- Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
- Manage and lead a team of technical and operational staff, providing direction and support.
- Develop and implement operational strategies to improve network efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) to track service levels and incident response times.
- Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
- Ensure compliance with industry regulations, company policies, and safety standards.
- Manage budgets, cost control, and resource allocation for wireless operations.
- Identify and mitigate risks that may impact wireless services.
- Oversee maintenance and troubleshooting activities to resolve network issues promptly.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Qualifications
- Matric
- Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology
Job Requirements
- 2-5 years of experience
- experience in telecom operations, network management, or a related role.
- Strong leadership and team management skills.
- In-depth knowledge of wireless networks, infrastructure, and technologies.
- Experience with network monitoring tools and telecom management systems.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and stakeholder management skills.
- Familiarity with industry regulations and compliance requirements.
- Ability to manage budgets and operational costs effectively.
- Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
- RAN/5G experience highly desirable
Behavioural Competencies
- Leadership and Team Management
- Problem-Solving and Analytical Thinking
- Strategic Planning
- Customer Focus
- Technical Expertise
- Communication and Negotiation
- Adaptability and Resilience