Health & Safety Officer – Gio

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Key Responsibilities

      • Support and implement of OHS policies and programs with all relevant administrative function and record keeping of this.
      • Advise and instruct on various safety-related topics (noise levels, use of machinery etc.
      • Conduct risk assessment and enforce preventative measures
      • Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not using protective equipment) (office based and onsite)
      • Stop any unsafe acts or processes that seem dangerous or unhealthy and report this to the Senior safety officer whom will conduct the NCR procedure
      • Record and investigate incidents to determine causes and give information forward to SHEQ Manager whom will make sure the worker’s compensation claim gets handle with HR
      • Prepare reports on occurrences and provide statistical information to SHEQ Manager
      • In the execution of their duties Safety Officers are expected to plan and conduct interventions in-line with the Client’s health and safety specification and procedure with the relevant LOB’s
      • During interventions, conduct site audits, site inspections as required by each individual project been allocated to
      • Attend site kickoff meetings
      • The Safety Officer will ensure clear lines of communication with the management, staff, health and safety team
      • Update their Schedule and travel logs on weekly basis which will be reviewed by the SHEQ Manager for quality purposes
      • Attend to any additional request received from Management in the interest of health and safety

Qualification

  • Matric
  • NQF Level 5 or equivalent (Safety Officer certificate)
  • Risk assessor qualification / certificate
  • Incident investigation certificate
  • Fall Protection Planner certificate
  • SACPCMP Registered Safety Officer/Candidate Safety Officer
  • Further relevant tertiary qualifications are advantageous

Job Requirements

  • 3- 5 years’ work experience of which 2 years’ experience in the industrial telecommunications industry
  • Defence driving certificate is advantageous
  • Knowledge of Vodacom, Dark Fibre Africa & Helios Health and Safety specifications is an added advantage
  • Broad knowledge of legislation related to OHS Act, Regulation, Policies, Procedures on Health and Safety practical experience on implementing health and safety in the work place including contractor management
  • Experience in audits and auditing processes
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Reliable vehicle and valid driver’s license

Technical Support Analyst (TSA)

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Key Objectives:

  1. Technical Support:
    • Provide remote technical assistance to technicians by receiving, logging, resolving, and closing support tickets across various platforms and technologies.
    • Analyze and convert loop traces to facilitate troubleshooting and resolution.
  2. User Communication:
    • Manage user expectations and ensure effective communication throughout the support process, providing timely updates on ticket status.
  3. Support Management:
    • Oversee SDM updates, source relevant support systems (Q-base, CRM-DFA), and manage the posting of all tickets in designated WhatsApp groups.
    • Document and close all resolved tickets, actions, and solutions within the SDM system.
    • Create and maintain internal information tracing sheets to enhance support processes.
  4. Health & Safety:
    • Ensure compliance with health and safety regulations within the support team, promoting a safe working environment.
  5. HR Management:
    • Manage the HR aspects of the technical support team, including overseeing overtime, leave requests, and team performance.
    • Foster a positive team environment by addressing personnel issues and supporting team development.
  6. Process Improvement:
    • Follow and actively seek to improve existing TSA support processes to enhance efficiency and effectiveness.
  7. Collaboration:
    • Work collaboratively with external teams to improve service delivery and support for technicians.
  8. Customer Interaction:
    • Deliver outstanding customer service through various channels, including phone, email, and chat.
    • Escalate complex issues to relevant teams or senior technicians for resolution.
  9. Professional Standards:
    • Maintain high standards of professionalism and confidentiality in all interactions.
  10. Standby and Shift Management:
    • Manage TSA lists related to weekly standby night shifts and day shifts.
    • Gather and provide feedback related to all support groups.

Qualification:

  • Matric
  • Relevant FTTB/FTTH qualification would be advantageous

Job Requirements

  • Minimum of 2 years of experience in role, preferably within the telecommunications sector.
  • Strong technical background in FTTB / FTTH telecom systems and support platforms.
  • Must have previous work experience within a Fiber Network Environment
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot technical issues effectively.
  • Proven experience in customer service and technical support environments.
  • Familiarity with relevant support systems (SDM, Q-base, CRM-DFA, PowerBi) is a plus.
  • Willingness to work night shifts and overtime as required to support the technical team and maintain service levels.

Operations Manager

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Key Responsibilities

  • Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
  • Manage and lead a team of technical and operational staff, providing direction and support.
  • Develop and implement operational strategies to improve network efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) to track service levels and incident response times.
  • Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
  • Ensure compliance with industry regulations, company policies, and safety standards.
  • Manage budgets, cost control, and resource allocation for wireless operations.
  • Identify and mitigate risks that may impact wireless services.
  • Oversee maintenance and troubleshooting activities to resolve network issues promptly.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.
  • Monitor the performance of wireless teams to ensure high efficiency and adherence to standards.
  • Conduct regular assessments and audits on team activities and compliance with operational procedures.
  • Provide training and support to improve the efficiency and effectiveness of field technicians.
  • Address & report any performance-related issues and recommend corrective actions.
  • Ensure that wireless teams’ equipment is fully functional and properly maintained.
  • Ensure that wireless teams are H&S compliant, and records are fully functional and properly maintained.
  • Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
  • Generate regular reports on operational metrics for internal senior management and customer management.
  • Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
  • Generate regular reports on operational metrics for internal senior management and customer management.
  • Analyse trends in wireless faults and propose improvements to reduce recurrence.
  • Act as the primary point of contact for internal senior management and customer representatives regarding wireless incident management.
  • Provide timely updates on customer portals on the maintenance incident progress, including potential risks and resolution plans.
  • Collaborate with cross-functional teams to ensure smooth service delivery and operational efficiency.

Qualifications

  • Matric
  • Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

  • 3 years of experience in telecom operations, network management, or a related role.
  • Strong leadership and team management skills.
  • In-depth knowledge of wireless networks, infrastructure, and technologies.
  • Experience with network monitoring tools and telecom management systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and stakeholder management skills.
  • Familiarity with industry regulations and compliance requirements.
  • Ability to manage budgets and operational costs effectively.
  • Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
  • RAN/5G experience highly desirable

Behavioural Competencies

  • Leadership and Team Management
  • Problem-Solving and Analytical Thinking
  • Strategic Planning
  • Customer Focus
  • Technical Expertise
  • Communication and Negotiation
  • Adaptability and Resilience

Junior Data Compliance & Reporting Manager

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Key Responsibilities

  • Monitor and report on compliance activities across the field and operational teams.
  • Maintain version control and standardization of compliance documentation.
  • Support audit preparation and closure processes.
  • Escalate non-compliance trends and assist in corrective action planning.
  • Collect, clean, and analyze data from systems such as Servicely, D365, and Power BI.
  • Develop dashboards and visualizations to support decision-making.
  • Prepare weekly/monthly compliance and performance reports.
  • Collaborate with coordinators and regional teams to ensure timely data submissions.
  • Assist in training and onboarding of junior analysts or compliance officers.
  • Participate in system enhancement projects and automation initiatives

Qualifications:

  • Matric
  • Diploma or Degree in Business Administration, Data Analytics, or Compliance.

Job Requirements:

  • 1–3 years’ experience in data reporting, compliance, or internal audit.
  • Proficiency in Excel (Intermediate), Power BI, and Microsoft Dynamics.
  • Understanding of POPIA, and other South African regulatory frameworks.
  • Strong analytical and numerical skills.
  • Exposure to telecoms or infrastructure-related compliance.
  • Experience with audit preparation and risk mitigation.
  • Familiarity with Servicely, D365, and reporting automation tools.
  • Excellent written and verbal communication.
  • Ability to work independently and meet tight deadlines.

Supply Chain Manager

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Key Performance Objectives

Warehouse & Inventory Management

  • Oversee the receipt, storage, and dispatch of telecom equipment and materials across multiple warehouse locations.
  • Implement inventory control procedures to ensure accuracy and traceability of stock.
  • Coordinate with project teams to forecast material needs and align stock levels accordingly.
  • Ensure compliance with safety and quality standards in all warehouse operations.
  1. Logistics & Distribution
  • Plan and manage the transportation of materials to project sites across regions.
  • Optimize logistics routes and schedules to meet project timelines and reduce costs.
  • Liaise with third-party logistics providers and ensure service level agreements (SLAs) are met.
  • Monitor and resolve any delivery issues or delays impacting project execution.
  1. Procurement & Supplier Management
  • Develop and execute procurement strategies for telecom infrastructure materials, tools, and services.
  • Source and evaluate suppliers, negotiate contracts, and manage performance.
  • Ensure timely procurement aligned with project schedules and budget constraints.
  • Maintain strong relationships with key vendors and subcontractors.
  1. Systems & Reporting (Dynamics 365)
  • Utilize Microsoft Dynamics 365 to manage procurement, inventory, and logistics workflows.
  • Generate and analyse supply chain reports to support decision-making and continuous improvement.
  • Ensure data integrity and system compliance across all supply chain functions.
  • Collaborate with IT and finance teams to enhance system usage and reporting capabilities.

Qualification:

  • Matric
  •  A bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field would be an advantage.

Job Requirements:

  • 3-5 years of experience in supply chain roles, preferably in telecom, utilities, or infrastructure sectors.
  • Proven experience with Microsoft Dynamics 365 (Supply Chain or Finance & Operations modules).
  • Strong understanding of project-based supply chains and multi-site logistics.
  • Experience working with telecom operators, OEMs, or infrastructure contractors.
  • Familiarity with import/export regulations and customs clearance processes.

 

Business Development Executive

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Purpose of the Role:

To play an important role in acquiring new business, retain existing key clients and achieve assigned sales targets. As a Business Development Executive the main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion, as well as generate new business within the industry and various geographies

Key Performance Objectives:

  • To meet and exceed monthly sales targets through the generation of new and existing business
  • Create a business development strategy based on market analysis and a comprehensive understanding of the company’s product offerings
  • To execute all required activities to generate new business opportunities (cold calling, networking, referrals, lead allocation etc) within the industry and
  • Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
  • Develop and effectively manage strong relationships at multiple levels within prospects
  • Facilitate the setup process for new business and manage the client relationship
  • Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning
  • Understand client strategy and business drivers
  • Maintain and develop strong business relationships with customers
  • Manage and maintain records, files and daily planners (customer records, files and engagement forms kept up to date)
  • Develop Sales Pipeline / Convert prospects – Responsible for promoting and selling new contracts to new and existing clients
  • Design, prepare and present executive summaries and presentations
  • Communication with customers – keeping them abreast of all new developments
  • Liaise with relevant operation department on client deliverables
  • Statistics and monthly reports, attend all weekly sales meetings and come prepared

Qualification:

  • Matric and a relevant tertiary qualification

Job Requirements:

  • 5 – 6 years’ work experience in both Business Development and Key Account Management
  • Strong knowledge of the Telecommunications/IT industry
  • Computer Literate (MS Word, Excel, Power Point)
  • Valid driver’s license and own reliable vehicle
  • Strong analytical and numerical skills

Behavioural Competencies:

  • Excellent communication skills
  • Highly organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Attention to detail and accuracy of work
  • Critical thinking and negotiation skills
  • Work well under pressure and commit to deadlines
  • Have excellent people skills and intuitive to customer’s business needs
  • Be well-groomed and presentable