Fibre Technician Assistant Polokwane

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Key Performance Objective

  • Assist in the route maintenance along the fibre networks and repairs to the infrastructure
  • Routine repairs (normal wear and tear issues)
  • Assisting fibre technician in the maintenance of the fibre route
  • Assisting the fibre technician in the repair of the fibre optic cable when needed
  • Fixing / replacement of route markers,
  • Cleaning and repairs to man holes;
  • Small fibre access and link builds
  • Performing DIT on existing and new fibre routes
  • Routine maintenance and Fibre route repairs work
  • Routine repairs (normal wear and tear issues) shall include the following:
  • Minor trenching and erosion repairs,
  • Trenching for new access link build
  • Sagging (subsidence) along the original trench line and rectification,
  • Fixing / replacement of route markers,
  • Compaction of any soil/gravel work to specifications.
  • Applying accepted and recognised standards, procedures and processes
  • Maintain and repair related fibre route civil maintenance
  • Performing light construction work

Qualification

  • Matric /Relevant industry qualifications
  • A tertiary qualification is advantageous

Job Requirements

  • 0 – 2 Years work experience (added advantage is work experience in fibre route, civil maintenance or the telecommunications industry)
  • Driver’s license will be an added advantage
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Fibre Technician Polokwane

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Key Performance Objectives:

  • Assist the Managed Services team with day to day maintenance on your fibre routes
  • Identification of weak spots in the network that are high risk
  • Protect weak spots until it can be rectified, not allowing access
  • Rectify/ remedy cutting over cables and/or cutting in new joints
  • Maintain shortest timelines between temporary and permanent repairs
  • Territory Management
  • All breaks in the area to be resolved within the set SLA agreement (4 hours)
  • Maintenance on HH and route on a daily basis (Cleaning , numbering, slack management)
  • Weekly route patrols
  • Adhoc link build projects as per contractual agreement with clients
  • Always ensure that all work carried out is within the required H&S legislative requirements and/or as per the approved site-specific file
  • Interface with all stakeholders (Internal clients & External clients, subcontractors, engineers and suppliers)
  • Adhere to and ensures that the project delivers the solution, remains within budget, is delivered on time, while achieving quality criteria and maintaining client satisfaction
  • Demonstrates adequate team leadership, motivation, ability and business acumen. They should have a good understanding of, responsibility for and ability in all aspects of the full life-cycle of the assigned projects
  • Ensures that communication skills are demonstrated, fluent both in verbal or written form and in compiling reports
  • Is responsible to keep safely all project contractual data (SHEQ File) for reference as and when required. The responsibility includes creation and collection of project records of all site activities and conditions as per internal QMS requirements. Records typically include the following:
      • Daily Site Diary
      • Daily Risk Assessment and Hazard Identification
      • Ensure on-site induction of visitors to site Safety Meeting
      • Weekly vehicle inspection
      • Ensure updates of Tools and Vehicle Log Sheets
      • Time Sheets
      • Submit of all fault reports and inspections done

Qualification

  • Matric or equivalent
  • Registration as an FOA Splicer is an advantage
  • A tertiary qualification is advantageous

Job Requirements

  • 3 years’ technical experience in the Optical Fibre environment (Fibre Maintenance)
  • Computer literate
  • Valid driver’s license
  • Must have knowledge of test equipment (OTDR) and Health and Safety
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Wireless Project Coordinator

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Key Performance Objectives

      • Scheduling, where possible, the closest relevant installation team or subcontractor
      • Ensuring the orders has been managed efficiently within the SLA or customer request planned window
      • Chasing departments/person concerned for updates on work orders
      • Managing of aged tasks ensuring timely closure and updating all orders appropriately
      • Tracking and monitoring installation teams, reporting absences and skills deficiencies.
      • Working with the installation teams and subcontractors to ensure the SLA is going to be met and work load is manageable
      • Reporting any skills, resource deficiencies, discipline issues/general feedback concerning the Vulatel teams or subcontractors to the relevant managers
      • Reporting any scheduling issues or call progression problems to relevant parties
      • Instigating escalations procedures as appropriate
      • Escalating customer complaint/escalations through the relevant processes
      • Keeping the customer up to date with any changes/delays and are happy with the service
      • Report writing and presentations to respective clients and management team
      • Capturing of quotations and loading of DACs
      • Achieving the maximum personal KPI and assisting the team in achieving set targets
      • Establish working relationships with internal and external clients to identify and define project requirements, scope and objectives
      • Assisting the Managers in all assigned activities, typically this shall include assistance with, and co-ordination of, design, procurement, cost engineering, planning, build-out, commissioning, and closeout
      • Monitor project compliance with contract documents and defined scope of work
      • Escalate/Communicates issues/risks/barriers to upper management
      • Communicate status of milestones and forecasting completion
      • Disseminate information from a variety of sources
      • Ensure needs (internal and external) are met as the project evolves
      • Recognize when to report and escalate issues to management
      • Obtain detailed quotes from vendors
      • Process, and track purchase orders
      • Update Project Tracker (and other available trackers) with notes received, and milestones met

Qualification

  • Matric
  • A tertiary qualification is advantageous

Job Requirements

  • At least 2 -3 years’ experience in a resource coordinator function within the IT/telecommunications industry
  • Exposure to working in a national function with multiple regions is advantageous
  • Previous administrative experience preferred

Behavioural Competencies

  • Professional appearance and courteous manner
  • Good communication skills
  • Task orientated and time management skills
  • Excellent customer service and problem-solving skills
  • Exceptional interpersonal and written and verbal communication skills
  • The ability to work well under deadlines and to multitask

Health & Safety Officer – Gio

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Key Responsibilities

      • Support and implement of OHS policies and programs with all relevant administrative function and record keeping of this.
      • Advise and instruct on various safety-related topics (noise levels, use of machinery etc.
      • Conduct risk assessment and enforce preventative measures
      • Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not using protective equipment) (office based and onsite)
      • Stop any unsafe acts or processes that seem dangerous or unhealthy and report this to the Senior safety officer whom will conduct the NCR procedure
      • Record and investigate incidents to determine causes and give information forward to SHEQ Manager whom will make sure the worker’s compensation claim gets handle with HR
      • Prepare reports on occurrences and provide statistical information to SHEQ Manager
      • In the execution of their duties Safety Officers are expected to plan and conduct interventions in-line with the Client’s health and safety specification and procedure with the relevant LOB’s
      • During interventions, conduct site audits, site inspections as required by each individual project been allocated to
      • Attend site kickoff meetings
      • The Safety Officer will ensure clear lines of communication with the management, staff, health and safety team
      • Update their Schedule and travel logs on weekly basis which will be reviewed by the SHEQ Manager for quality purposes
      • Attend to any additional request received from Management in the interest of health and safety

Qualification

  • Matric
  • NQF Level 5 or equivalent (Safety Officer certificate)
  • Risk assessor qualification / certificate
  • Incident investigation certificate
  • Fall Protection Planner certificate
  • SACPCMP Registered Safety Officer/Candidate Safety Officer
  • Further relevant tertiary qualifications are advantageous

Job Requirements

  • 3- 5 years’ work experience of which 2 years’ experience in the industrial telecommunications industry
  • Defence driving certificate is advantageous
  • Knowledge of Vodacom, Dark Fibre Africa & Helios Health and Safety specifications is an added advantage
  • Broad knowledge of legislation related to OHS Act, Regulation, Policies, Procedures on Health and Safety practical experience on implementing health and safety in the work place including contractor management
  • Experience in audits and auditing processes
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Reliable vehicle and valid driver’s license

Technical Support Analyst (TSA)

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Key Objectives:

  1. Technical Support:
    • Provide remote technical assistance to technicians by receiving, logging, resolving, and closing support tickets across various platforms and technologies.
    • Analyze and convert loop traces to facilitate troubleshooting and resolution.
  2. User Communication:
    • Manage user expectations and ensure effective communication throughout the support process, providing timely updates on ticket status.
  3. Support Management:
    • Oversee SDM updates, source relevant support systems (Q-base, CRM-DFA), and manage the posting of all tickets in designated WhatsApp groups.
    • Document and close all resolved tickets, actions, and solutions within the SDM system.
    • Create and maintain internal information tracing sheets to enhance support processes.
  4. Health & Safety:
    • Ensure compliance with health and safety regulations within the support team, promoting a safe working environment.
  5. HR Management:
    • Manage the HR aspects of the technical support team, including overseeing overtime, leave requests, and team performance.
    • Foster a positive team environment by addressing personnel issues and supporting team development.
  6. Process Improvement:
    • Follow and actively seek to improve existing TSA support processes to enhance efficiency and effectiveness.
  7. Collaboration:
    • Work collaboratively with external teams to improve service delivery and support for technicians.
  8. Customer Interaction:
    • Deliver outstanding customer service through various channels, including phone, email, and chat.
    • Escalate complex issues to relevant teams or senior technicians for resolution.
  9. Professional Standards:
    • Maintain high standards of professionalism and confidentiality in all interactions.
  10. Standby and Shift Management:
    • Manage TSA lists related to weekly standby night shifts and day shifts.
    • Gather and provide feedback related to all support groups.

Qualification:

  • Matric
  • Relevant FTTB/FTTH qualification would be advantageous

Job Requirements

  • Minimum of 2 years of experience in role, preferably within the telecommunications sector.
  • Strong technical background in FTTB / FTTH telecom systems and support platforms.
  • Must have previous work experience within a Fiber Network Environment
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot technical issues effectively.
  • Proven experience in customer service and technical support environments.
  • Familiarity with relevant support systems (SDM, Q-base, CRM-DFA, PowerBi) is a plus.
  • Willingness to work night shifts and overtime as required to support the technical team and maintain service levels.

Operations Manager

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Key Responsibilities

  • Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
  • Manage and lead a team of technical and operational staff, providing direction and support.
  • Develop and implement operational strategies to improve network efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) to track service levels and incident response times.
  • Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
  • Ensure compliance with industry regulations, company policies, and safety standards.
  • Manage budgets, cost control, and resource allocation for wireless operations.
  • Identify and mitigate risks that may impact wireless services.
  • Oversee maintenance and troubleshooting activities to resolve network issues promptly.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Qualifications

  • Matric
  • Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

  • 2-5 years of experience
  • experience in telecom operations, network management, or a related role.
  • Strong leadership and team management skills.
  • In-depth knowledge of wireless networks, infrastructure, and technologies.
  • Experience with network monitoring tools and telecom management systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and stakeholder management skills.
  • Familiarity with industry regulations and compliance requirements.
  • Ability to manage budgets and operational costs effectively.
  • Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
  • RAN/5G experience highly desirable

Behavioural Competencies

  • Leadership and Team Management
  • Problem-Solving and Analytical Thinking
  • Strategic Planning
  • Customer Focus
  • Technical Expertise
  • Communication and Negotiation
  • Adaptability and Resilience

Junior Data Compliance & Reporting Manager

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Key Responsibilities

  • Monitor and report on compliance activities across the field and operational teams.
  • Maintain version control and standardization of compliance documentation.
  • Support audit preparation and closure processes.
  • Escalate non-compliance trends and assist in corrective action planning.
  • Collect, clean, and analyze data from systems such as Servicely, D365, and Power BI.
  • Develop dashboards and visualizations to support decision-making.
  • Prepare weekly/monthly compliance and performance reports.
  • Collaborate with coordinators and regional teams to ensure timely data submissions.
  • Assist in training and onboarding of junior analysts or compliance officers.
  • Participate in system enhancement projects and automation initiatives

Qualifications:

  • Matric
  • Diploma or Degree in Business Administration, Data Analytics, or Compliance.

Job Requirements:

  • 1–3 years’ experience in data reporting, compliance, or internal audit.
  • Proficiency in Excel (Intermediate), Power BI, and Microsoft Dynamics.
  • Understanding of POPIA, and other South African regulatory frameworks.
  • Strong analytical and numerical skills.
  • Exposure to telecoms or infrastructure-related compliance.
  • Experience with audit preparation and risk mitigation.
  • Familiarity with Servicely, D365, and reporting automation tools.
  • Excellent written and verbal communication.
  • Ability to work independently and meet tight deadlines.

Supply Chain Manager

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Key Performance Objectives

Warehouse & Inventory Management

  • Oversee the receipt, storage, and dispatch of telecom equipment and materials across multiple warehouse locations.
  • Implement inventory control procedures to ensure accuracy and traceability of stock.
  • Coordinate with project teams to forecast material needs and align stock levels accordingly.
  • Ensure compliance with safety and quality standards in all warehouse operations.
  1. Logistics & Distribution
  • Plan and manage the transportation of materials to project sites across regions.
  • Optimize logistics routes and schedules to meet project timelines and reduce costs.
  • Liaise with third-party logistics providers and ensure service level agreements (SLAs) are met.
  • Monitor and resolve any delivery issues or delays impacting project execution.
  1. Procurement & Supplier Management
  • Develop and execute procurement strategies for telecom infrastructure materials, tools, and services.
  • Source and evaluate suppliers, negotiate contracts, and manage performance.
  • Ensure timely procurement aligned with project schedules and budget constraints.
  • Maintain strong relationships with key vendors and subcontractors.
  1. Systems & Reporting (Dynamics 365)
  • Utilize Microsoft Dynamics 365 to manage procurement, inventory, and logistics workflows.
  • Generate and analyse supply chain reports to support decision-making and continuous improvement.
  • Ensure data integrity and system compliance across all supply chain functions.
  • Collaborate with IT and finance teams to enhance system usage and reporting capabilities.

Qualification:

  • Matric
  •  A bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field would be an advantage.

Job Requirements:

  • 3-5 years of experience in supply chain roles, preferably in telecom, utilities, or infrastructure sectors.
  • Proven experience with Microsoft Dynamics 365 (Supply Chain or Finance & Operations modules).
  • Strong understanding of project-based supply chains and multi-site logistics.
  • Experience working with telecom operators, OEMs, or infrastructure contractors.
  • Familiarity with import/export regulations and customs clearance processes.

 

Business Development Executive

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Purpose of the Role:

To play an important role in acquiring new business, retain existing key clients and achieve assigned sales targets. As a Business Development Executive the main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion, as well as generate new business within the industry and various geographies

Key Performance Objectives:

  • To meet and exceed monthly sales targets through the generation of new and existing business
  • Create a business development strategy based on market analysis and a comprehensive understanding of the company’s product offerings
  • To execute all required activities to generate new business opportunities (cold calling, networking, referrals, lead allocation etc) within the industry and
  • Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
  • Develop and effectively manage strong relationships at multiple levels within prospects
  • Facilitate the setup process for new business and manage the client relationship
  • Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning
  • Understand client strategy and business drivers
  • Maintain and develop strong business relationships with customers
  • Manage and maintain records, files and daily planners (customer records, files and engagement forms kept up to date)
  • Develop Sales Pipeline / Convert prospects – Responsible for promoting and selling new contracts to new and existing clients
  • Design, prepare and present executive summaries and presentations
  • Communication with customers – keeping them abreast of all new developments
  • Liaise with relevant operation department on client deliverables
  • Statistics and monthly reports, attend all weekly sales meetings and come prepared

Qualification:

  • Matric and a relevant tertiary qualification

Job Requirements:

  • 5 – 6 years’ work experience in both Business Development and Key Account Management
  • Strong knowledge of the Telecommunications/IT industry
  • Computer Literate (MS Word, Excel, Power Point)
  • Valid driver’s license and own reliable vehicle
  • Strong analytical and numerical skills

Behavioural Competencies:

  • Excellent communication skills
  • Highly organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Attention to detail and accuracy of work
  • Critical thinking and negotiation skills
  • Work well under pressure and commit to deadlines
  • Have excellent people skills and intuitive to customer’s business needs
  • Be well-groomed and presentable