Full Time – Vulatel

Key Responsibilities

Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
Manage and lead a team of technical and operational staff, providing direction and support.
Develop and implement operational strategies to improve network efficiency and customer satisfaction.
Monitor key performance indicators (KPIs) to track service levels and incident response times.
Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
Ensure compliance with industry regulations, company policies, and safety standards.
Manage budgets, cost control, and resource allocation for wireless operations.
Identify and mitigate risks that may impact wireless services.
Oversee maintenance and troubleshooting activities to resolve network issues promptly.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Monitor the performance of wireless teams to ensure high efficiency and adherence to standards.
Conduct regular assessments and audits on team activities and compliance with operational procedures.
Provide training and support to improve the efficiency and effectiveness of field technicians.
Address & report any performance-related issues and recommend corrective actions.
Ensure that wireless teams’ equipment is fully functional and properly maintained.
Ensure that wireless teams are H&S compliant, and records are fully functional and properly maintained.
Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
Generate regular reports on operational metrics for internal senior management and customer management.
Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
Generate regular reports on operational metrics for internal senior management and customer management.
Analyse trends in wireless faults and propose improvements to reduce recurrence.
Act as the primary point of contact for internal senior management and customer representatives regarding wireless incident management.
Provide timely updates on customer portals on the maintenance incident progress, including potential risks and resolution plans.
Collaborate with cross-functional teams to ensure smooth service delivery and operational efficiency.

Qualifications

Matric
Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

3 years of experience in telecom operations, network management, or a related role.
Strong leadership and team management skills.
In-depth knowledge of wireless networks, infrastructure, and technologies.
Experience with network monitoring tools and telecom management systems.
Excellent problem-solving skills and ability to work under pressure.
Strong communication and stakeholder management skills.
Familiarity with industry regulations and compliance requirements.
Ability to manage budgets and operational costs effectively.
Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
RAN/5G experience highly desirable

Behavioural Competencies

Leadership and Team Management
Problem-Solving and Analytical Thinking
Strategic Planning
Customer Focus
Technical Expertise
Communication and Negotiation
Adaptability and Resilience

Purpose of the Role:

To play an important role in acquiring new business, retain existing key clients and achieve assigned sales targets. As a Business Development Executive the main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion, as well as generate new business within the industry and various geographies

Key Performance Objectives:

To meet and exceed monthly sales targets through the generation of new and existing business
Create a business development strategy based on market analysis and a comprehensive understanding of the company’s product offerings
To execute all required activities to generate new business opportunities (cold calling, networking, referrals, lead allocation etc) within the industry and
Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
Develop and effectively manage strong relationships at multiple levels within prospects
Facilitate the setup process for new business and manage the client relationship
Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning
Understand client strategy and business drivers
Maintain and develop strong business relationships with customers
Manage and maintain records, files and daily planners (customer records, files and engagement forms kept up to date)
Develop Sales Pipeline / Convert prospects – Responsible for promoting and selling new contracts to new and existing clients
Design, prepare and present executive summaries and presentations
Communication with customers – keeping them abreast of all new developments
Liaise with relevant operation department on client deliverables
Statistics and monthly reports, attend all weekly sales meetings and come prepared

Qualification:

Matric and a relevant tertiary qualification

Job Requirements:

5 – 6 years’ work experience in both Business Development and Key Account Management
Strong knowledge of the Telecommunications/IT industry
Computer Literate (MS Word, Excel, Power Point)
Valid driver’s license and own reliable vehicle
Strong analytical and numerical skills

Behavioural Competencies:

Excellent communication skills
Highly organized
Strong work ethic
Good interpersonal skills
Meticulous attention to detail
Proactive nature
Attention to detail and accuracy of work
Critical thinking and negotiation skills
Work well under pressure and commit to deadlines
Have excellent people skills and intuitive to customer’s business needs
Be well-groomed and presentable