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Wireless Project Coordinator

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Key Performance Objectives

      • Scheduling, where possible, the closest relevant installation team or subcontractor
      • Ensuring the orders has been managed efficiently within the SLA or customer request planned window
      • Chasing departments/person concerned for updates on work orders
      • Managing of aged tasks ensuring timely closure and updating all orders appropriately
      • Tracking and monitoring installation teams, reporting absences and skills deficiencies.
      • Working with the installation teams and subcontractors to ensure the SLA is going to be met and work load is manageable
      • Reporting any skills, resource deficiencies, discipline issues/general feedback concerning the Vulatel teams or subcontractors to the relevant managers
      • Reporting any scheduling issues or call progression problems to relevant parties
      • Instigating escalations procedures as appropriate
      • Escalating customer complaint/escalations through the relevant processes
      • Keeping the customer up to date with any changes/delays and are happy with the service
      • Report writing and presentations to respective clients and management team
      • Capturing of quotations and loading of DACs
      • Achieving the maximum personal KPI and assisting the team in achieving set targets
      • Establish working relationships with internal and external clients to identify and define project requirements, scope and objectives
      • Assisting the Managers in all assigned activities, typically this shall include assistance with, and co-ordination of, design, procurement, cost engineering, planning, build-out, commissioning, and closeout
      • Monitor project compliance with contract documents and defined scope of work
      • Escalate/Communicates issues/risks/barriers to upper management
      • Communicate status of milestones and forecasting completion
      • Disseminate information from a variety of sources
      • Ensure needs (internal and external) are met as the project evolves
      • Recognize when to report and escalate issues to management
      • Obtain detailed quotes from vendors
      • Process, and track purchase orders
      • Update Project Tracker (and other available trackers) with notes received, and milestones met

Qualification

  • Matric
  • A tertiary qualification is advantageous

Job Requirements

  • At least 2 -3 years’ experience in a resource coordinator function within the IT/telecommunications industry
  • Exposure to working in a national function with multiple regions is advantageous
  • Previous administrative experience preferred

Behavioural Competencies

  • Professional appearance and courteous manner
  • Good communication skills
  • Task orientated and time management skills
  • Excellent customer service and problem-solving skills
  • Exceptional interpersonal and written and verbal communication skills
  • The ability to work well under deadlines and to multitask

Operations Manager

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Key Responsibilities

  • Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
  • Manage and lead a team of technical and operational staff, providing direction and support.
  • Develop and implement operational strategies to improve network efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) to track service levels and incident response times.
  • Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
  • Ensure compliance with industry regulations, company policies, and safety standards.
  • Manage budgets, cost control, and resource allocation for wireless operations.
  • Identify and mitigate risks that may impact wireless services.
  • Oversee maintenance and troubleshooting activities to resolve network issues promptly.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Qualifications

  • Matric
  • Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

  • 2-5 years of experience
  • experience in telecom operations, network management, or a related role.
  • Strong leadership and team management skills.
  • In-depth knowledge of wireless networks, infrastructure, and technologies.
  • Experience with network monitoring tools and telecom management systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and stakeholder management skills.
  • Familiarity with industry regulations and compliance requirements.
  • Ability to manage budgets and operational costs effectively.
  • Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
  • RAN/5G experience highly desirable

Behavioural Competencies

  • Leadership and Team Management
  • Problem-Solving and Analytical Thinking
  • Strategic Planning
  • Customer Focus
  • Technical Expertise
  • Communication and Negotiation
  • Adaptability and Resilience

Business Development Executive

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Purpose of the Role:

To play an important role in acquiring new business, retain existing key clients and achieve assigned sales targets. As a Business Development Executive the main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion, as well as generate new business within the industry and various geographies

Key Performance Objectives:

  • To meet and exceed monthly sales targets through the generation of new and existing business
  • Create a business development strategy based on market analysis and a comprehensive understanding of the company’s product offerings
  • To execute all required activities to generate new business opportunities (cold calling, networking, referrals, lead allocation etc) within the industry and
  • Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
  • Develop and effectively manage strong relationships at multiple levels within prospects
  • Facilitate the setup process for new business and manage the client relationship
  • Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning
  • Understand client strategy and business drivers
  • Maintain and develop strong business relationships with customers
  • Manage and maintain records, files and daily planners (customer records, files and engagement forms kept up to date)
  • Develop Sales Pipeline / Convert prospects – Responsible for promoting and selling new contracts to new and existing clients
  • Design, prepare and present executive summaries and presentations
  • Communication with customers – keeping them abreast of all new developments
  • Liaise with relevant operation department on client deliverables
  • Statistics and monthly reports, attend all weekly sales meetings and come prepared

Qualification:

  • Matric and a relevant tertiary qualification

Job Requirements:

  • 5 – 6 years’ work experience in both Business Development and Key Account Management
  • Strong knowledge of the Telecommunications/IT industry
  • Computer Literate (MS Word, Excel, Power Point)
  • Valid driver’s license and own reliable vehicle
  • Strong analytical and numerical skills

Behavioural Competencies:

  • Excellent communication skills
  • Highly organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Attention to detail and accuracy of work
  • Critical thinking and negotiation skills
  • Work well under pressure and commit to deadlines
  • Have excellent people skills and intuitive to customer’s business needs
  • Be well-groomed and presentable