Business Development Executive

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Purpose of the Role:

To play an important role in acquiring new business, retain existing key clients and achieve assigned sales targets. As a Business Development Executive the main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion, as well as generate new business within the industry and various geographies

Key Performance Objectives:

  • To meet and exceed monthly sales targets through the generation of new and existing business
  • Create a business development strategy based on market analysis and a comprehensive understanding of the company’s product offerings
  • To execute all required activities to generate new business opportunities (cold calling, networking, referrals, lead allocation etc) within the industry and
  • Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
  • Develop and effectively manage strong relationships at multiple levels within prospects
  • Facilitate the setup process for new business and manage the client relationship
  • Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning
  • Understand client strategy and business drivers
  • Maintain and develop strong business relationships with customers
  • Manage and maintain records, files and daily planners (customer records, files and engagement forms kept up to date)
  • Develop Sales Pipeline / Convert prospects – Responsible for promoting and selling new contracts to new and existing clients
  • Design, prepare and present executive summaries and presentations
  • Communication with customers – keeping them abreast of all new developments
  • Liaise with relevant operation department on client deliverables
  • Statistics and monthly reports, attend all weekly sales meetings and come prepared

Qualification:

  • Matric and a relevant tertiary qualification

Job Requirements:

  • 5 – 6 years’ work experience in both Business Development and Key Account Management
  • Strong knowledge of the Telecommunications/IT industry
  • Computer Literate (MS Word, Excel, Power Point)
  • Valid driver’s license and own reliable vehicle
  • Strong analytical and numerical skills

Behavioural Competencies:

  • Excellent communication skills
  • Highly organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Attention to detail and accuracy of work
  • Critical thinking and negotiation skills
  • Work well under pressure and commit to deadlines
  • Have excellent people skills and intuitive to customer’s business needs
  • Be well-groomed and presentable

 

Financial Treasure

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Key Performance Objectives:

Financial Oversight

  • Manage the financial affairs of the organization, ensuring compliance with all statutory requirements and internal policies.
  • Prepare and present financial reports to the Board of Directors, outlining performance and highlighting areas of concern.

Budgeting & Forecasting

  • Develop and monitor the annual budget in collaboration with other departments.
  • Conduct detailed financial forecasts, assessing revenue trends and potential risks.

Investment Management

  • Oversee the institution’s investment portfolio, ensuring optimal returns while maintaining an acceptable level of risk.
  • Conduct regular assessment of current investment strategies and advise the Board on opportunities for improvement.

Cash Flow Management

  • Monitor cash flow and ensure sufficient liquidity to support operations and strategic initiatives.
  • Develop strategies to maximize cash flow efficiency.

Fundraising & Grants

  • Explore and implement fundraising opportunities and grants to support the institute’s initiatives and growth.
  • Maintain relationships with financial institutions, donors, and grant providers to enhance fundraising opportunities.

 Financial Policies & Procedures

  • Develop, implement, and maintain financial policies and procedures to enhance operational efficiency and compliance.
  • Ensure proper internal controls are in place to safeguard the organization’s assets.

Team Leadership

  • Lead and inspire the finance team, providing guidance and support to enhance their professional development.
  • Foster a collaborative and transparent working environment.

Qualifications:

  • Matric
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field;
  • Master’s degree or professional certification (e.g., CFA, CPA) preferred.
  • For senior levels, certification and relevant experience in a managerial position is an added advantage.
  • Other certifications include Certified Management Accountant and Certified Financial Analyst (CFA), among others.

Job Requirements:

  • Minimum of 5 years of experience in a financial leadership role, preferably within the telecommunications sector.
  • Proven track record of strategic financial management and oversight, with strong analytical skills.
  • Excellent understanding of accounting principles, financial reporting, budgeting, and forecasting.
  • Proficient in financial management software and tools; advanced Excel skills required.
  • Strong communication and interpersonal skills, capable of collaborating with various stakeholders

Technical Support Analyst (TSA)

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Key Responsibilities:

  1. Technical Support:
    • Provide remote technical assistance to technicians by receiving, logging, resolving, and closing support tickets across various platforms and technologies.
    • Analyze and convert loop traces to facilitate troubleshooting and resolution.
  2. User Communication:
    • Manage user expectations and ensure effective communication throughout the support process, providing timely updates on ticket status.
  3. Support Management:
    • Oversee SDM updates, source relevant support systems (Q-base, CRM-DFA), and manage the posting of all tickets in designated WhatsApp groups.
    • Document and close all resolved tickets, actions, and solutions within the SDM system.
    • Create and maintain internal information tracing sheets to enhance support processes.
  4. Health & Safety:
    • Ensure compliance with health and safety regulations within the support team, promoting a safe working environment.
  5. HR Management:
    • Manage the HR aspects of the technical support team, including overseeing overtime, leave requests, and team performance.
    • Foster a positive team environment by addressing personnel issues and supporting team development.
  6. Process Improvement:
    • Follow and actively seek to improve existing TSA support processes to enhance efficiency and effectiveness.
  7. Collaboration:
    • Work collaboratively with external teams to improve service delivery and support for technicians.
  8. Customer Interaction:
    • Deliver outstanding customer service through various channels, including phone, email, and chat.
    • Escalate complex issues to relevant teams or senior technicians for resolution.
  9. Professional Standards:
    • Maintain high standards of professionalism and confidentiality in all interactions.
  10. Standby and Shift Management:
    • Manage TSA lists related to weekly standby night shifts and day shifts.
    • Gather and provide feedback related to all support groups.

Qualifications:

  • Matric or Equivalent

Job Requirements:

  • Strong technical background in FTTB / FTTH telecom systems and support platforms.
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot technical issues effectively.
  • Technical experience in FTTB/FITH
  • Proven experience in customer service and technical support environments.
  • Familiarity with relevant support systems (SDM, Q-base, CRM-DFA, PowerBi) is a plus.
  • Willingness to work night shifts and overtime as required to support the technical team and maintain service levels.
  • Computer Literate – Proficient with Microsoft Packages, Excel, PowerPoint
  • Must have previous work experience within a Fiber Network Environment
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Clear and Concise communication related to customer/internal meetings inclusive of email communication.

Behavioral Competencies:

  • Must be able to work effectively and indignantly in a pressurized environment
  • Able to work as part of a team to achieve work goals and targets
  • Self-directed, friendly and calm under pressure
  • Self-motivated and a strong sense of achievement to take ownership of the network is of utmost importance

Debtors Clerk

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Key Performance Objectives:

      • Daily invoicing of customer accounts
      • Capturing of debtor’s payments
      • Emailing of monthly statements of accounts to customers on time
      • Ensuring timely billing by all regional offices of routine income to be collected
      • Validation of invoices against supporting documentation to ensure validity of invoices by customers
      • Following up with customers to ensure timely payments and deadlines are met
      • Following up on overdue accounts
      • Investigate and resolve discrepancies
      • Preparation of monthly reconciliations
      • Manage Debtors age analysis including monthly reporting on outstanding debtors and expected payments due for cash flow forecasting
      • Maintain accurate customer data for all master data fields

Qualifications:

  • Matric
  • A tertiary qualification in Finance/Bookkeeping or equivalent in Accounting

Experience:

  • Must have minimum 1-3 years’ experience in accounts receivable function
  • Experience in Manufacturing or Telecommunications environment would be an advantage
  • Computer literacy – Microsoft office, Excel is essential

Behavioural Competencies:

  • Strong verbal and written communication skills
  • Able to build and maintain collaborative working relationships
  • Strong administration skills
  • Able to handle large volumes of work
  • Attention to detail and accuracy
  • Good organizational skills and ability to work under pressure
  • Problem solving skills and logical thinker