Wireless Project Coordinator

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Key Performance Objectives

      • Scheduling, where possible, the closest relevant installation team or subcontractor
      • Ensuring the orders has been managed efficiently within the SLA or customer request planned window
      • Chasing departments/person concerned for updates on work orders
      • Managing of aged tasks ensuring timely closure and updating all orders appropriately
      • Tracking and monitoring installation teams, reporting absences and skills deficiencies.
      • Working with the installation teams and subcontractors to ensure the SLA is going to be met and work load is manageable
      • Reporting any skills, resource deficiencies, discipline issues/general feedback concerning the Vulatel teams or subcontractors to the relevant managers
      • Reporting any scheduling issues or call progression problems to relevant parties
      • Instigating escalations procedures as appropriate
      • Escalating customer complaint/escalations through the relevant processes
      • Keeping the customer up to date with any changes/delays and are happy with the service
      • Report writing and presentations to respective clients and management team
      • Capturing of quotations and loading of DACs
      • Achieving the maximum personal KPI and assisting the team in achieving set targets
      • Establish working relationships with internal and external clients to identify and define project requirements, scope and objectives
      • Assisting the Managers in all assigned activities, typically this shall include assistance with, and co-ordination of, design, procurement, cost engineering, planning, build-out, commissioning, and closeout
      • Monitor project compliance with contract documents and defined scope of work
      • Escalate/Communicates issues/risks/barriers to upper management
      • Communicate status of milestones and forecasting completion
      • Disseminate information from a variety of sources
      • Ensure needs (internal and external) are met as the project evolves
      • Recognize when to report and escalate issues to management
      • Obtain detailed quotes from vendors
      • Process, and track purchase orders
      • Update Project Tracker (and other available trackers) with notes received, and milestones met

Qualification

  • Matric
  • A tertiary qualification is advantageous

Job Requirements

  • At least 2 -3 years’ experience in a resource coordinator function within the IT/telecommunications industry
  • Exposure to working in a national function with multiple regions is advantageous
  • Previous administrative experience preferred

Behavioural Competencies

  • Professional appearance and courteous manner
  • Good communication skills
  • Task orientated and time management skills
  • Excellent customer service and problem-solving skills
  • Exceptional interpersonal and written and verbal communication skills
  • The ability to work well under deadlines and to multitask

Operations Manager

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Key Responsibilities

  • Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
  • Manage and lead a team of technical and operational staff, providing direction and support.
  • Develop and implement operational strategies to improve network efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) to track service levels and incident response times.
  • Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
  • Ensure compliance with industry regulations, company policies, and safety standards.
  • Manage budgets, cost control, and resource allocation for wireless operations.
  • Identify and mitigate risks that may impact wireless services.
  • Oversee maintenance and troubleshooting activities to resolve network issues promptly.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Qualifications

  • Matric
  • Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

  • 2-5 years of experience
  • experience in telecom operations, network management, or a related role.
  • Strong leadership and team management skills.
  • In-depth knowledge of wireless networks, infrastructure, and technologies.
  • Experience with network monitoring tools and telecom management systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and stakeholder management skills.
  • Familiarity with industry regulations and compliance requirements.
  • Ability to manage budgets and operational costs effectively.
  • Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
  • RAN/5G experience highly desirable

Behavioural Competencies

  • Leadership and Team Management
  • Problem-Solving and Analytical Thinking
  • Strategic Planning
  • Customer Focus
  • Technical Expertise
  • Communication and Negotiation
  • Adaptability and Resilience