Key Responsibilities

• Oversee the daily operations of wireless infrastructure, ensuring optimal performance and service reliability.
• Manage and lead a team of technical and operational staff, providing direction and support.
• Develop and implement operational strategies to improve network efficiency and customer satisfaction.
• Monitor key performance indicators (KPIs) to track service levels and incident response times.
• Collaborate with internal and external stakeholders, including vendors, subcontractors and service providers, to ensure seamless service delivery.
• Ensure compliance with industry regulations, company policies, and safety standards.
• Manage budgets, cost control, and resource allocation for wireless operations.
• Identify and mitigate risks that may impact wireless services.
• Oversee maintenance and troubleshooting activities to resolve network issues promptly.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Monitor the performance of wireless teams to ensure high efficiency and adherence to standards.
• Conduct regular assessments and audits on team activities and compliance with operational procedures.
• Provide training and support to improve the efficiency and effectiveness of field technicians.
• Address & report any performance-related issues and recommend corrective actions.
• Ensure that wireless teams’ equipment is fully functional and properly maintained.
• Ensure that wireless teams are H&S compliant, and records are fully functional and properly maintained.
• Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
• Generate regular reports on operational metrics for internal senior management and customer management.
• Maintain accurate records of team performance, new build times, incident resolution times, and maintenance activities.
• Generate regular reports on operational metrics for internal senior management and customer management.
• Analyse trends in wireless faults and propose improvements to reduce recurrence.
• Act as the primary point of contact for internal senior management and customer representatives regarding wireless incident management.
• Provide timely updates on customer portals on the maintenance incident progress, including potential risks and resolution plans.
• Collaborate with cross-functional teams to ensure smooth service delivery and operational efficiency.

Qualifications

• Matric
• Diploma or Bachelor’s degree in Telecommunications, Engineering, Information Technology

Job Requirements

• 3 years of experience in telecom operations, network management, or a related role.
• Strong leadership and team management skills.
• In-depth knowledge of wireless networks, infrastructure, and technologies.
• Experience with network monitoring tools and telecom management systems.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and stakeholder management skills.
• Familiarity with industry regulations and compliance requirements.
• Ability to manage budgets and operational costs effectively.
• Good understanding of outdoor fixed wireless technologies (Radwin & Mimosa)
• RAN/5G experience highly desirable

Behavioural Competencies

• Leadership and Team Management
• Problem-Solving and Analytical Thinking
• Strategic Planning
• Customer Focus
• Technical Expertise
• Communication and Negotiation
• Adaptability and Resilience