Hybrid Fibre Technician

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Key Performance Objectives

      • Protect weak spots until it can be rectified, not allowing access
      • Rectify/ remedy cutting over cables and/or cutting in new joints
      • Maintain shortest timelines between temporary and permanent repairs
      • Small fibre access and link builds
      • Installation of fibre optic cable by means floating/blowing methods
      • Performing DIT on existing and new fibre routes
      • Routine maintenance and Fibre route repairs work
      • Routine repairs (normal wear and tear issues) shall include the following:
      • Minor trenching and erosion repairs,
      • Trenching for new access link build
      • Sagging (subsidence) along the original trench line and rectification,
      • Fixing / replacement of route markers,
      • Cleaning and repairs to man holes;
      • Compaction of any soil/gravel work to specifications.

Qualifications

  • Matric or equivalent
  • Registration as an FOA Splicer is an advantage
  • A tertiary qualification is advantageous

Job Requirements

  • More than 5 years’ experience in a technician role within Telecommunication experience – fibre route civil maintenance (Trenching, backfilling, repairing and build etc.)
  • Telecommunication experience – civil experience, optic fibre experience (Installation and floating/blowing) and previous underground route building experience will be an added advantage
  • Computer literate
  • Valid driver’s license
  • Knowledge of test equipment (OTDR) and Health and Safety advantage
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Behavioral Competencies

  • Must be able to work effectively under pressure
  • Able to work as part of a team to achieve work goals and targets
  • Self-directed, friendly and calm under pressure
  • Self-motivated and a strong sense of achievement to take ownership of the network is of utmost importance

Technical Support Analyst (TSA)

/in ,

KEY PERFORMANCE OBJECTIVES

  1. Technical Support:
    • Provide remote technical assistance to technicians by receiving, logging, resolving, and closing support tickets across various platforms and technologies.
    • Analyze and convert loop traces to facilitate troubleshooting and resolution.
  2. User Communication:
    • Manage user expectations and ensure effective communication throughout the support process, providing timely updates on ticket status.
  3. Support Management:
    • Oversee SDM updates, source relevant support systems (Q-base, CRM-DFA), and manage the posting of all tickets in designated WhatsApp groups.
    • Document and close all resolved tickets, actions, and solutions within the SDM system.
    • Create and maintain internal information tracing sheets to enhance support processes.
  4. Health & Safety:
    • Ensure compliance with health and safety regulations within the support team, promoting a safe working environment.
  5. HR Management:
    • Manage the HR aspects of the technical support team, including overseeing overtime, leave requests, and team performance.
    • Foster a positive team environment by addressing personnel issues and supporting team development.
  6. Process Improvement:
    • Follow and actively seek to improve existing TSA support processes to enhance efficiency and effectiveness.
  7. Collaboration:
    • Work collaboratively with external teams to improve service delivery and support for technicians.
  8. Customer Interaction:
    • Deliver outstanding customer service through various channels, including phone, email, and chat.
    • Escalate complex issues to relevant teams or senior technicians for resolution.
  9. Professional Standards:
    • Maintain high standards of professionalism and confidentiality in all interactions.
  10. Standby and Shift Management:
    • Manage TSA lists related to weekly standby night shifts and day shifts.
    • Gather and provide feedback related to all support groups.

QUALIFICATION

  • Matric
  • Relevant FTTB/FTTH qualification would be advantageous

JOB REQUIREMENTS

  • Minimum of 2 years of experience in role, preferably within the telecommunications sector.
  • Strong technical background in FTTB / FTTH telecom systems and support platforms.
  • Must have previous work experience within a Fiber Network Environment
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot technical issues effectively.
  • Proven experience in customer service and technical support environments.
  • Familiarity with relevant support systems (SDM, Q-base, CRM-DFA, PowerBi) is a plus.
  • Willingness to work night shifts and overtime as required to support the technical team and maintain service levels.

BEHAVIOURAL COMPETENCIES

  • Excellent communication skills
  • Highly organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Attention to detail and accuracy of work
  • Critical thinking and negotiation skills
  • Strong leadership qualities
  • Aptitude in decision-making and problem-solving
  • Critical thinking and negotiation skills
  • Strong leadership qualities
  • Aptitude in decision-making and problem-solving

Fibre Technician Assistant – Hybrid Team

/in ,

Key Performance Objectives:

  • Assist to protect weak spots until it can be rectified, not allowing access
  • Assist in rectify or cutting over cables and/or cutting in new joints
  • Assist with the installation of fibre optic cable by means floating/blowing methods
  • Assist with routine maintenance and Fibre route repairs work
  • Assist Routine repairs or normal wear and tear issues
  • Assist with the Maintain and repair related fibre route civil maintenance
  • Adhere with required Safety, Health, Environmental and Quality and other legislation
  • Always ensure that all work carried out is within the required H&S legislative requirements and/or as per the approved site-specific file

Qualifications

  • Matric or equivalent
  • Registration as an FOA Splicer is an advantage
  • A tertiary qualification is advantageous

Job Requirements

  • More than 1-3 years’ experience in a technician role within Telecommunication experience – fibre route civil maintenance (Trenching, backfilling, repairing and build etc.)
  • Telecommunication experience – civil experience, optic fibre experience (Installation and floating/blowing) and previous underground route building experience will be an added advantage
  • Computer literate
  • Valid driver’s license advantageous
  • Knowledge of test equipment (OTDR) and Health and Safety advantage
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Behavioral Competencies

  • Must be able to work effectively under pressure
  • Able to work as part of a team to achieve work goals and targets
  • Self-directed, friendly and calm under pressure
  • Self-motivated and a strong sense of achievement to take ownership of the network is of utmost importance

 

Fibre Technician Assistant Polokwane

/in ,

Key Performance Objective

  • Assist in the route maintenance along the fibre networks and repairs to the infrastructure
  • Routine repairs (normal wear and tear issues)
  • Assisting fibre technician in the maintenance of the fibre route
  • Assisting the fibre technician in the repair of the fibre optic cable when needed
  • Fixing / replacement of route markers,
  • Cleaning and repairs to man holes;
  • Small fibre access and link builds
  • Performing DIT on existing and new fibre routes
  • Routine maintenance and Fibre route repairs work
  • Routine repairs (normal wear and tear issues) shall include the following:
  • Minor trenching and erosion repairs,
  • Trenching for new access link build
  • Sagging (subsidence) along the original trench line and rectification,
  • Fixing / replacement of route markers,
  • Compaction of any soil/gravel work to specifications.
  • Applying accepted and recognised standards, procedures and processes
  • Maintain and repair related fibre route civil maintenance
  • Performing light construction work

Qualification

  • Matric /Relevant industry qualifications
  • A tertiary qualification is advantageous

Job Requirements

  • 0 – 2 Years work experience (added advantage is work experience in fibre route, civil maintenance or the telecommunications industry)
  • Driver’s license will be an added advantage
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Fibre Technician Polokwane

/in ,

Key Performance Objectives:

  • Assist the Managed Services team with day to day maintenance on your fibre routes
  • Identification of weak spots in the network that are high risk
  • Protect weak spots until it can be rectified, not allowing access
  • Rectify/ remedy cutting over cables and/or cutting in new joints
  • Maintain shortest timelines between temporary and permanent repairs
  • Territory Management
  • All breaks in the area to be resolved within the set SLA agreement (4 hours)
  • Maintenance on HH and route on a daily basis (Cleaning , numbering, slack management)
  • Weekly route patrols
  • Adhoc link build projects as per contractual agreement with clients
  • Always ensure that all work carried out is within the required H&S legislative requirements and/or as per the approved site-specific file
  • Interface with all stakeholders (Internal clients & External clients, subcontractors, engineers and suppliers)
  • Adhere to and ensures that the project delivers the solution, remains within budget, is delivered on time, while achieving quality criteria and maintaining client satisfaction
  • Demonstrates adequate team leadership, motivation, ability and business acumen. They should have a good understanding of, responsibility for and ability in all aspects of the full life-cycle of the assigned projects
  • Ensures that communication skills are demonstrated, fluent both in verbal or written form and in compiling reports
  • Is responsible to keep safely all project contractual data (SHEQ File) for reference as and when required. The responsibility includes creation and collection of project records of all site activities and conditions as per internal QMS requirements. Records typically include the following:
      • Daily Site Diary
      • Daily Risk Assessment and Hazard Identification
      • Ensure on-site induction of visitors to site Safety Meeting
      • Weekly vehicle inspection
      • Ensure updates of Tools and Vehicle Log Sheets
      • Time Sheets
      • Submit of all fault reports and inspections done

Qualification

  • Matric or equivalent
  • Registration as an FOA Splicer is an advantage
  • A tertiary qualification is advantageous

Job Requirements

  • 3 years’ technical experience in the Optical Fibre environment (Fibre Maintenance)
  • Computer literate
  • Valid driver’s license
  • Must have knowledge of test equipment (OTDR) and Health and Safety
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Incumbent will be required to undergo relevant medicals and eye tests to be fit and proper for onsite duties

Technical Support Analyst (TSA)

/in ,

Key Objectives:

  1. Technical Support:
    • Provide remote technical assistance to technicians by receiving, logging, resolving, and closing support tickets across various platforms and technologies.
    • Analyze and convert loop traces to facilitate troubleshooting and resolution.
  2. User Communication:
    • Manage user expectations and ensure effective communication throughout the support process, providing timely updates on ticket status.
  3. Support Management:
    • Oversee SDM updates, source relevant support systems (Q-base, CRM-DFA), and manage the posting of all tickets in designated WhatsApp groups.
    • Document and close all resolved tickets, actions, and solutions within the SDM system.
    • Create and maintain internal information tracing sheets to enhance support processes.
  4. Health & Safety:
    • Ensure compliance with health and safety regulations within the support team, promoting a safe working environment.
  5. HR Management:
    • Manage the HR aspects of the technical support team, including overseeing overtime, leave requests, and team performance.
    • Foster a positive team environment by addressing personnel issues and supporting team development.
  6. Process Improvement:
    • Follow and actively seek to improve existing TSA support processes to enhance efficiency and effectiveness.
  7. Collaboration:
    • Work collaboratively with external teams to improve service delivery and support for technicians.
  8. Customer Interaction:
    • Deliver outstanding customer service through various channels, including phone, email, and chat.
    • Escalate complex issues to relevant teams or senior technicians for resolution.
  9. Professional Standards:
    • Maintain high standards of professionalism and confidentiality in all interactions.
  10. Standby and Shift Management:
    • Manage TSA lists related to weekly standby night shifts and day shifts.
    • Gather and provide feedback related to all support groups.

Qualification:

  • Matric
  • Relevant FTTB/FTTH qualification would be advantageous

Job Requirements

  • Minimum of 2 years of experience in role, preferably within the telecommunications sector.
  • Strong technical background in FTTB / FTTH telecom systems and support platforms.
  • Must have previous work experience within a Fiber Network Environment
  • Required to work extended hours and on weekends and public holidays should the need arise due to operational requirements
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot technical issues effectively.
  • Proven experience in customer service and technical support environments.
  • Familiarity with relevant support systems (SDM, Q-base, CRM-DFA, PowerBi) is a plus.
  • Willingness to work night shifts and overtime as required to support the technical team and maintain service levels.